Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.

A VoIP phone system is future proof and grows with your business. You can quickly and easily add new users and features, so – as your business grows – your phone system will grow with you. A VoIP hosted phone system provides a flexible solution that can be scaled up and down to work dynamically with your business.

CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.

This flexibility enables businesses to remain device agnostic, while empowering employees to work on their preferred device, whether working in the office, on the road, or at home.

CallSwitch can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – CallCabinet, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

CallSwitch enables businesses to work smarter, not harder, with seamless integration to an unrivalled number of CRM platforms, out of the box, enabling businesses to boost productivity, enhance CRM collaboration, and personalise their customer service. CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and with a team of dedicated in-house developers there are new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality. We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.

We also offer an open API framework to allow customers to tailor their own integrations

Further improve efficiency for both sales and service representatives by allowing them to place calls from within their CRM by clicking phone numbers held within customer records
Maintain a 360° view of customer information, maintain detailed call records for all customers, and build detailed performance dashboards. Provide a more personalised, professional experience and boost efficiency by removing the need for agents to ask for customer information before helping them with their query.